Last updated: September 25, 2026
Personalised Products
Within products are personalised and made to order.
Eligible Issues
We accept a return, exchange, or other appropriate remedy only when a product has a problem caused by manufacturing, printing, or fabric quality.
What Is Not Eligible
- A size selected incorrectly by the customer.
- A design or print selected incorrectly by the customer.
- A request based only on a personalisation choice after the product has been made.
How to Request Assistance
- Please contact us through our Contact page as soon as possible after delivery.
- Include your order number, a clear description of the issue, and photographs that show the problem.
Assessment and Resolution
We will assess the information provided. If we confirm a problem caused by manufacturing, printing, or fabric quality, we will arrange an appropriate solution, which may include a replacement or refund where applicable.
Return Instructions
Please do not return an item without receiving instructions from Within first. This policy does not limit any mandatory rights available under applicable law.